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Privacy Policy
Last Updated: 10 November 2025
This Privacy Policy explains how Ashdown Pets (“we”, “us”, “our”) collects, stores, and protects personal information provided by clients and visitors to our website. We are committed to safeguarding your privacy and complying with applicable data protection laws, including UK GDPR.
1. Information We Collect:
• Contact Information
• Pet Information
• Booking & Payment Information
• Website Analytics
2. How We Use Your Information:
• Provide pet care services
• Contact you regarding bookings or emergencies
• Schedule and invoice services
• Improve service quality
We do not sell your information to third parties.
3. Legal Basis for Processing:
• Contractual necessity
• Legitimate interests
• Consent (optional marketing)
• Legal obligations
4. Data Security:
We protect your data using reasonably secure systems.
5. Information Sharing:
Only shared with vets in emergencies, insurers or legal authorities if required, or trusted booking software.
6. Cookies:
Our website may use cookies.
7. Data Retention:
We retain information only as needed.
8. Your Rights:
You may request access, correction, deletion, or withdraw consent.
9. Children’s Privacy:
No knowingly collected information under age 16.
10. External Links:
We are not responsible for external site content.
11. Changes:
We may update this policy periodically.
12. Contact:
Email: ashdownpets@fastmail.com
Phone: 07710 351386
Service Areas: Dormansland, Lingfield, East Grinstead, Forest Row, Ashurst Wood
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